We’re here to help.

What can Elsy do?

Elsy is an AI companion you talk with, out loud. She helps with your day: reminders, questions, the news, a recipe. She remembers what you tell her. And when you talk about your past, she writes it down as a short life story you can keep and share.

Will Elsy call me?

No. Elsy never calls and never starts a conversation. You open the app and tap the Elsy button whenever you want to talk. Reminders arrive as notifications on your phone.

Do I need to be good with smartphones?

If you can open an app and tap a button, you can use Elsy. There’s no typing and no password. You just talk.

Is Elsy a real person?

No. Elsy is an AI, and she’ll tell you so if you ask. She can get things wrong now and then. If she does, just tell her.

Can my family see what I say to Elsy?

Not your conversations: they never see transcripts or hear recordings of them, unless you share a life story with them. What they do see depends on the level you choose for each person in “Your circle”: from only an alert if something ever seems wrong, to how you’re doing over time, your reminders and medicines, and at the highest level what Elsy remembers about you. A life story you share, they can read and hear, with parts in your own voice, and a photo you share, they can see.

What happens to my conversations?

They’re recorded and stored securely so Elsy can remember, and your stored data is hosted in the EU. We never sell your personal data, and we don’t use it to train general-purpose AI models.

How do I delete my account?

In Elsy, go to Settings, then “Delete account”. That deletes your account and everything in it, including conversations, life stories, reminders and medicines, on the date the app shows you. An App Store or Google Play subscription keeps billing until you cancel it there. If a family member set Elsy up for you, ask them, or use our delete account page: we confirm within 2 business days and complete the deletion within 30 days.

Can I take someone out of my circle?

Not in the app. The closest step: in “Your circle”, tap their name and choose “Safety net”, the lowest level, where they only get an alert if something ever seems wrong. If you want them taken out, write to us and we’ll help.

Is there a free trial?

Yes. If you install Elsy on your own phone, you can try Elsy free for 3 days, with no sign-up and no card, and nothing renews by itself. After that you can subscribe in the app. A subscription is different: it saves your payment details and renews until you cancel, and the price and any free period are shown before you confirm.

How much does it cost?

The price depends on where you live, and the app shows it before you pay. You’ll also find it on our pricing page.

How do I cancel?

Open Elsy and go to Settings, then “Subscription”, then “Manage subscription”. For an App Store or Google Play subscription, that opens Apple’s or Google’s own screen, where you cancel. A subscription bought on our website opens its billing page instead. Canceling doesn’t delete your account or anything Elsy remembers, and Elsy keeps working until the end of the period you’ve paid for. If a family member pays for your Elsy, they cancel it on their phone.

Can I get a refund?

Apple and Google handle refunds for subscriptions bought in the App Store or Google Play. For a subscription bought on our website, or any question about a charge, write to us at support@helloelsy.com.

How do I set Elsy up for my mom or dad?

Install Elsy on your own phone and choose “For a parent or loved one” (or tap “Setting up for a family member?” on the subscription screen). This uses the family plan, which covers your parent’s Elsy and your family dashboard. It saves your payment details and renews until you cancel; the price and any free period are shown before you confirm. Then tap “Add a family member” and fill in the short form.

How does my parent get Elsy on their phone?

After you add them, you’ll see a QR code, a link to copy or share, and a “Send email” button if you entered their email. Your parent installs Elsy, then taps the link or scans the code. If they opened Elsy without the link first, open Settings in Elsy on their phone, tap “Log in” next to “Already have an account?”, and use the link or code again. The code stays on your Home screen.

Can I add reminders for my parent?

Yes. On your Home screen, open “Reminders” or “Medications”. They arrive on your parent’s phone as notifications, and if a reminder for a medicine isn’t answered, it asks again after 5 and 15 minutes.

How do I invite or remove other family members?

On the family dashboard at helloelsy.com, open “Care Circle”. Tap “+ Invite caregiver” to add someone by email, or “Remove” next to a name. Other family members cost nothing extra.

The conversation stopped or won’t start

Elsy needs an internet connection, Wi-Fi or mobile data. A conversation also ends by itself after an hour, and you can start a new one straight away. If it keeps cutting off, check your signal and restart the app. If it keeps happening, write to us and we’ll look into it.

My reminders aren’t coming through

Reminders arrive as notifications, so notifications for Elsy need to be allowed in your phone’s settings. When they’re off, the reminder screen in Elsy shows an “Allow notifications” button. Also check that your phone isn’t on Do Not Disturb.

I can’t find “Your circle” in Settings

In the newest version of the app, “Your circle” is in Settings, and inviting someone needs a subscription of your own; the free trial doesn’t include that. In older versions, it only appears once you have a subscription or someone is already in your circle. If a family member set Elsy up for you, they manage your circle.

The app won’t install on my phone

Elsy needs an iPhone with iOS 15.1 or later, or an Android phone with Android 7.0 or later. If your phone runs an older version, update its software in the phone’s settings first, if the phone allows it.